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Business effectiveness is about understanding our organizational goals and objectives and responsibly allocating resources to achieve them.

Workplace communication is the process of exchanging information, both verbal and non-verbal, within an organization.

The GNWT’s goal is to be a diverse workforce that is representative, at all levels, of the people of the Northwest Territories.

Courses in this section promote and encourage wellness, safety and respect within the public service.

Organizations need to have effective leaders that can set goals, inspire others and lead an organization to success.

Personal effectiveness means making use of your personal and professional resources to enable you to achieve both your work and life goals.

Service excellence is about consistently meeting or exceeding the needs and expectations of our clients.

Technology is always changing so it is important for employees to stay current.