Bullying is a common concern among parents. Rightfully so, as statistics show that almost all kids are affected by bullying because they either are the bully, are being bullied, or have witnessed bullying. As parents, we want to help but are often uncertain about what constitutes bullying, what to advise our kids, and how to intervene. Also, kids often don’t tell adults it’s occurring because of their beliefs about the consequences associated with “telling,” so more often than not we are unaware of a bullying situation.
Welcome to Aboriginal Cultural Awareness Training
Aboriginal Cultural Awareness Training provides GNWT employees with information and context for the communities and regions we live in and residents we serve. Its content is northern specific and provides historical information on government and Aboriginal relationships.
The training is for GNWT employees.
- All GNWT Employees
- Management Series
The GNWT Access and Privacy Office is pleased to introduce new online training for Access to Information and Protection of Privacy General Awareness. This course will assist all GNWT employees in expanding their understanding of the Access to Information and Protection of Privacy Act.
After completing the course employees will have a better understanding of the following:
The Government of the Northwest Territories has committed to make an active offer of services in French and is working to ensure that all departments can provide good quality information and services in French.
As a front-line employee, you play a critical role in the active offer, even if you don’t speak French. You can ensure French-speaking clients feel welcome and well-served, by facilitating positive, timely access to the services they need – at the counter, on the telephone, or by email.
For Department of Infrastructure Employees Only
This session is designed for all employees with the department of Infrastructure who are using DIIMS. It is the responsibility of every employee to ensure they are classifying their records correctly at the time the records are created. This course explains what records schedules are, how to use them, and how to find the correct classification for their records.
Consistently focusing on the negative side of an issue can greatly contribute to stress. When thinking this way, physical changes take place in the body’s chemistry increasing stress levels and affecting performance and well-being. This session will help participants understand the ways in which this seemingly automatic negative thinking occurs, recognize its typical manifestations, and develop a process for tackling negative thoughts effectively.
At the end of this session, participants will be able to do the following:
- Management Series
This is the second course of the Finance courses of the Management Series Program.
In this online course, you will learn about the Government of the Northwest Territories’ budgeting process.
This course takes about 1 ½ hours, but can be taken in separate sections or lessons, depending on the time you have available. Each lesson concludes with review questions to answer.
The CSM Program is a learning program designed for those responsible for managing front line employees who provide direct service delivery to the public and /or their internal GNWT counterparts (e.g..: IT, Help Desk, Advisors, Business Partners, Administrative Services, and other service providers)
The Certified Service Manager (CSM) Program is a vehicle through which public sector service managers and supervisors can be professionally recognized - it is the nations first service certification program for the public service.
The CSM Program:
The Certified Service Professional (CSP) program is a 2 part, instructor led course, for GNWT employees who are in direct contact with, and provide service to, the public or other GNWT staff.
GNWT front line employees are recognized across Canada as the top of their class in providing services to citizens. The CSP program recognizes these employees as professionals and provides the opportunity to develop these skills further.
Course participants will leave the CSP program with having learned the following:
- What citizen-centred service means, and why we use it,
- Key drivers of citizen satisfaction,
- Service Improvement models and how to implement them,
- The importance of the Public Sector Service Value Chain,
- How to develop or improve skills necessary for successful service delivery, including (but not limited to);
- Values and Ethics,
- Dealing with conflict and citizen expectations,
- Dealing with client differences.
Certified Service Professional (CSP) Exam Prep Session on Friday December 5th
Have you taken the Certified Service Professional (CSP) 2 day training course?
Are you interested in taking the Certification exam? Or have you registered already, and need a refresher before the exam?
If so, you are invited to an Exam Prep Session on Friday December 5th. The objective of the session is to prepare CSP candidates for their certification exam.
- Management Series
Participants are required to complete the eLearning module –“ Coaching Fundamentals” prior to attending the 2 day session – “Coaching for Success”. The $250.00 course fee applies to all participants, except for those enrolled in the Management Series program.
- Management Series
The GNWT is committed to providing information and training on coaching theory and practices to all employees who have supervisory responsibilities. This program delivers training to build an understanding of the fundamental principles of coaching, while fostering an appreciation for the value, benefit and efficacy of successful coaching relationships. Coaching is an approach to personal and professional development by building supportive relationships in workplace settings and working toward shared goals.
Coaching can help:
Competencies are a grouping of related abilities, knowledge, and skills that enable employees to work effectively in their job. Within the GNWT’s Competency-based Performance Development Program, employees are evaluated on 6 Core Competencies. Competencies 101 will provide an overview of the GNWT 6 core competencies and the ratings based on position level. At the completion you will understand why competencies are important, how they can assist an employee in career advancement, and how they are critical to succession planning.
- All GNWT Employees
- Management Series
Participants will receive webinar information, and materials via email closer to the date of training.
In the workplace, unresolved conflict can negatively impact the individuals involved, other team members, and the organization as a whole by effecting productivity and morale. The approach you take to managing conflict determines whether stress or opportunities for growth will be created. This seminar will examine various types of conflict and provide participants with a model for successfully resolving conflict at work.
In today’s environment of competing demands, relentless commitments, and a consistent feeling of shortage of time, balance often does not come easily or naturally. A conscious effort, deep commitment, and clear priorities are required to create and protect one’s sense of balance. This session will help participants explore how their current choices impact their work-life satisfaction and help them to develop strategies to achieve a greater balance in life.
At the end of this session, participants will be able to do
DIIMS End User Training is intended for new employees to departments which have been implemented on DIIMS (DAAIR, Finance, INF, Justice, MACA, and the NWT Housing Corp). DIIMS End User training provides full introductory training on how to save, manage, and retrieve electronic information within DIIMS. For training for regional employees, please contact your Records Coordinator. For DIIMS End user training within ENR, ITI, and Lands, contact the Information Services Unit of the Informatics Shared Services.
This course is intended for Summer Students in GNWT (all regions except Yellowknife) for the Department of DAAIR, ENR, Finance, ITI, Lands, MACA and PWS who will use DIIMS to save and retrieve electronic information. The course will give the Summer Students a chance to get hands-on experience with DIIMS and explain the features in DIIMS for proper Information Management.
This course is intended for summer students in GNWT (Yellowknife only) for the Department of DAAIR, ENR, Finance, ITI, Lands, MACA and PWS who will use DIIMS to save and retrieve electronic information. The course will give the Summer Students a chance to get hands-on experience with DIIMS and explain the features in DIIMS for proper Information Management. A separate course will be scheduled for Summer Students working in the regions.
The purpose of this session is to demonstrate how to use DIIMS to manage physical records. At the end of this session, participants will be able to enter information about file folders and boxes into DIIMS, use DIIMS to assign file folders to boxes in order to transfer them to a GNWT records centre, search for physical records, and use DIIMS to request an item from a records centre. They will also be able to use some DIIMS reports to manage their physical records. Participants must have Records Classifier or Records Coordinator permissions in DIIMS in order to participate.
The DIIMS Refresher, Tips and Tricks session is intended for existing DIIMS users looking to learn some new skills to help them work more effectively and efficiently within the system. Tips include managing your Favourites, creating Collections, sharing through DIIMS, useful resources, and more. The session will give employees a chance to get hands-on experience with DIIMS and build upon their existing system knowledge.
This course is intended for all employees in GNWT (Regions only) for the Department of DAAIR, ENR, Finance, ITI, Lands, MACA and Infrastructure who will use DIIMS to save and retrieve electronic information. The course will give the users a chance to get hands-on experience with DIIMS and explain its features for proper Information Management.
Duty to accommodate refers to the legal obligation founded in Human Rights Legislation, Labour and Employment Law. It is the obligation of an employer, service provider, and/or a union to take steps to eliminate disadvantage and discrimination to employees and prospective employees as a result of a rule, practice or physical barrier.
- Management Series
The Employer's duty to accommodate, our legal obligation, an overview of the process including case studies and the role and responsibility of management
Supporting employees and their immediate families is important to the GNWT.
The Employee and Family Assistance Program (EFAP) provides an avenue for support that respects an employee’s right to privacy.
More than just a counselling service for employees facing personal, family or work-related problems, GNWT employees can access EFAP for support related to:
Supporting our managers and supervisors is essential to a healthy workplace.
The Employee and Family Assistance Program (EFAP) provides confidential support for managers and supervisors that are helping their employees face difficult situations.
This voluntary orientation session is facilitated by a representative from the GNWT’s EFAP provider and is available for all managers and supervisors interested in learning more about the program, its confidentiality, and how it can benefit you as a leader. The session will cover: