The Government of the Northwest Territories has committed to make an active offer of services in French and is working to ensure that all departments can provide good quality information and services in French.
As a front-line employee, you play a critical role in the active offer, even if you don’t speak French. You can ensure French-speaking clients feel welcome and well-served, by facilitating positive, timely access to the services they need – at the counter, on the telephone, or by email.
This training session was created to help ECE employees who are the first point of contact with the public to fulfill this important role. Employees who would also benefit from this training are managers of the frontline, and staff who periodically cover the frontline.