Overview

In the workplace, unresolved conflict can negatively impact the individuals involved, other team members, and the organization as a whole by affecting productivity and morale. The approach you take to managing conflict determines whether stress or opportunities for growth will be created. This seminar will examine various types of conflict and provide participants with a model for successfully resolving conflict at work.

Learning objectives

At the end of this seminar, participants will be able to do the following:

• define the nature of conflict, including its cause and effect,
• understand the different conflict management styles and when each one is most effective, as well as,
• resolve conflict through negotiation.