Many people may feel that their problems may not be suitable for EFAP. Some may feel that their problems are too small or minor to use the service. It is important to realize and remember that using EFAP to address what may be a more minor issue can help keep that issue from developing into something much more significant and potentially unmanageable. Similarly, others may feel that their problems are too large or severe for EFAP. While EFAP cannot address each and every problem, it is often an extremely good place to start as people work towards problem resolution.
The following are some examples of types of problems or concerns that often lead people to seek some information and support from EFAP:
- Communication problems
- Concerns regarding child rearing
- School concerns
- Single parenting issues
- Caring for aging parents
- Access to child care and elder care consultants
Marital & Relationship
- Relationship enhancement
- Communication breakdown
Personal & Emotional
- Feeling anxious or upset and not knowing the source of these feelings
- Feeling impatient and frustrated with life challenges
- Goal-setting and decision-making
- Dealing with depression
- Relationships at work, at home, and in the community
- Development of specific skills such as assertiveness, problem-solving, and anger management
Stress (including Job-related)
- Dealing with diverse life demands
- Learn specific techniques or skills to manage stress more effectively
- Balancing career and family
- Assessment of stress levels, goal setting, and coping strategies to help keep normal stress levels from developing into distress.
Vocational and Career
- Teenagers who are finishing high school and are planning for the future
- Professional and career development—it is important to note that counsellors will not intervene in the personnel policies and practices of the company, but rather they will support an individual’s efforts to develop, grow, and effectively deal with challenge and change.
- Career transition, family move.
Alcohol & Drug Concerns
- Concerns regarding use (and potential abuse) of alcohol/drugs (including prescription medication)
- Support for individuals who are dealing with a family member who is misusing alcohol or drugs
- In the event an individual requires the support of a substance abuse recovery program, EFAP counsellor will assist him or her in selecting the most appropriate type of program. Fees are the responsibility of the individual; however the counsellor can identify publicly supported alternatives.
- One-year follow-up service through Relapse Prevention Program
- An individual facing financial or legal problems is often experiencing problems in other areas such as stress, marital and the like. EFAP can support the individual in dealing with these concerns.
Legal assessment and information. Legal issues addressed by EFAP include, but are not limited to:
- Separation and divorce
- Contract problems
- Motor vehicle
- Wills and trusts
- Real estate
The legal service provides information and consultation only and does not cover legal activities beyond consultation. Access is not allowed for employment, work-related or employer-directed issues.
Financial assessment and consultation. Urgent financial issues addressed include, but are not limited to:
- Credit/debt management
- Disability income management
- Financial/investment planning
Immediate needs are addressed by a qualified financial advisor, such as a Chartered Accountant (CA), or a Certified General Accountant (CGA).