A coach and coachee should try to use descriptive rather than judgmental words.
| Judgmental words | Descriptive words |
|---|---|
| I'm terrible at financial reporting. | I have difficulty with financial reporting. |
| We'll never work well with Team A. They are so difficult. | We need to find a way to work with Team A to avoid past mistakes. |
| I can't take on another project, I’m swamped. | I have several projects on the go and I am feeling overwhelmed. |