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Accountability-Decision Making

General Competency

Definition

Accountability-Decision Making is the ability to accept responsibility, determine a course of action, and account for one’s own action. There is a focus on taking action to achieve goals or standards. It includes taking ownership and focusing on the desired outcomes; setting challenging goals; improving current modes of operation; developing new-value added solutions; responding to changing direction; and taking action to meet or exceed goals and priorities. It is taking responsibility for both decision-making process and outcomes of decisions and actions.

Behavioural Scales

Level 1

  • Follows through on assignments to ensure successful completion.
  • Takes action to complete a task.
  • Makes decisions within the scope of their role
  • Is open and honest about work situations – takes responsibility for the goals and outcomes of own work.

Level 2

  • Monitor work progress and adapt when possible in order to meet results.
  • Escalates decisions that are outside the role, providing information and insight.
  • Makes needs and requirements clear.
  • Openly admits having made a mistake.

Level 3

  • Anticipates obstacles realistically and plans for contingencies – creates plans that factor in time for unexpected problems and uncertainties.
  • Prioritizes well and maintains focus in the face of demanding deadlines, expectations, etc.
  • Takes decisive and accurate action to deliver value.
  • Accept responsibility for outcomes even when elements are not within your control, providing a balanced and objective explanation. 

Level 4

  • Develops longer-term goals and proactively influences how resources, services, etc. are re-organized to achieve goals.
  • Takes action to create an opportunity or avoid a future crisis.
  • Plans, prioritizes and adapts team work processes based on existing priorities. 

Level 5

  • Makes decisions, sets priorities or chooses goals on the basis of calculated inputs and outputs; makes explicit considerations of potential profit, return-on-investment or cost-benefit analysis. Analyzes for business outcomes.
  • Provides candid, genuine feedback on issues in which the organization needs to improve (e.g., speed of decision making, freedom to implement creative improvements, etc.), even when doing so entails some risk.

Level 6

  • Consistently raises issues of accountability to senior leaders, offering recommendations for improvement while doing all one can to improve the issue within one’s own scope.
  • Continually sets objectives and develops plans to set the company apart from other organizations.