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Attention to Detail

General Competency

Definition

Attention to Detail is the ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small. This means monitoring and checking work or information, while organizing time and resources efficiently. It includes the ability to bring together different elements in order to achieve results or accomplish tasks. This means ensuring information is complete and accurate; and following up with others (on own work or that of others) to ensure that commitments have been fulfilled.

Behavioural Scales

Level 1

  • Maintains a checklist, schedule, calendar, etc. to ensure that small details are not overlooked.
  • Completes work according to procedures and standards
  • Follows process steps as outlined in standard operating procedures.
  • Shows a general concern for monitoring and checking work.
  • Catches and corrects own errors or omissions. 

Level 2

  • Follows up to ensure quality of work product and/or actions are completed.
  • Double-checks the accuracy of information and work product to provide accurate and consistent work.
  • Accurately completes tasks with close attention to all aspects of work and carefully controls for errors.
  • Concerned with maintaining accuracy and checks others work for errors. 

Level 3

  • Carefully supervises the details and quality of own and others' work.
  • Provides information on a timely basis and in a usable form to others who need to act on it.
  • Effectively supervises multiple activities and pays attention to how those activities relate to others in their unit.
  • Attentive to detail and brings order to an array of information. 

Level 4

  • Manages the general quality of the work for unit/department and recommends improvements within area of responsibility.
  • Ensures that department procedures are followed and ensures clear, detailed records are kept.
  • Uses attention to detail to suggest improvements in other areas. 

Level 5

  • Readily points attention toward systems, projects or broad information.
  • Attends to the progress of a project or the efficiency of a system.
  • Pays close attention to data, in order to pinpoint flaws or missing data, and seeks out information to maintain or even improve department (e.g. obtains progress reports from employees and other leaders). 

Level 6

  • Able to direct attention toward functions which are diverse in nature and objective or critical to the achievement of strategic department goals.
  • Conveys the importance of accurate and complete data and analysis.