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Business Acumen

General Competency

Definition

Business Acumen is the ability to understand the business implications of decisions and the ability to strive to improve organizational performance. It requires an awareness of business issues, processes and outcomes as they impact the client’s and the organization’s business needs.

Behavioural Scales

Level 1

  • Analyzes and comprehends work-unit goals and strategies.
  • Understands practical business functions in the organizational environment and incorporates them into decision-making. 

Level 2

  • Develops work plans that prioritize work in alignment with business goals.
  • Acts in accordance with established organization objectives or goals. 

Level 3

  • Develops annual service plans that take into account longer-term activities, issues, problems or opportunities.
  • Develops and establishes broad scale, longer-term objectives, goals, or projects (e.g., affecting a business, department, or organization). 

Level 4

  • Assesses and links short-term tasks in the context of long-term strategies, perspectives or vision.
  • Anticipates possible responses to different initiatives. 

Level 5

  • Is aware of the projected directions of trends (e.g., social, technological, etc.) and how changes might impact the organization
  • Considers how present policies, processes, and methods (not current actions, but ongoing issues) might be affected by future developments and trends. 

Level 6

  • Reviews own actions against the organization’s strategic plan; includes the big picture when considering possible opportunities or projects or thinks about long-term applications of current activities.
  • Understands the projected direction of the GNWT and political environment and how changes might impact the organization.