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Change Leadership

General Competency

Definition

Change Leadership involves creating a new vision for the organization and taking the required actions to ensure that the members of the organization accept and support the vision. It generally requires the individual to be in a relatively senior or high level position, although this is not always the case.

Behavioural Scales

Level 1

  • Understands why the change is required.
  • Adapts plans to accommodate for change.
  • Demonstrates willingness to change ideas or perceptions. 

Level 2

  • Defines a specific area where change is needed to better support strategic results, though does not describe what those changes should be.
  • Makes changes to one group or program at a time to align with the strategy or improve performance. 

Level 3

  • Defines an explicit vision for change; may simplify, modify, or redefine a previous vision in specific terms.
  • Advocates and builds a business case for change that will help the organization accomplish its goals.
  • Builds on recent change initiatives to increase enthusiasm and commitment to the change process. 

Level 4

  • Identifies the need for change by leading the change process.
  • Understands and utilizes the actions and behaviours necessary to move organizational change; creates a sense of urgency to achieve desired change e.g., rewarding/ disciplining behaviour in accordance with the change effort. 

Level 5

  • Takes action to align the organization with the change vision.
  • Engages staff and stakeholders, to assess their needs and concerns, throughout the change process to generate commitment.
  • Considers impact of changes on organization and culture.
  • Helps others respond constructively during times of stress. 

Level 6

  • Initiates large or long-term changes in the organization in response to anticipated future requirements.
  • Makes decisions and recommendations based on broad strategic insight regarding new directions focused on enhancing program outcomes.
  • Leverages information gains throughout the change process from the whole organization to support future initiatives.