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Expertise

General Competency

Definition

Expertise includes the motivation to expand and use technical knowledge to distribute work-related knowledge to others. This involves a commitment to think about the ongoing and evolving needs of the organization and to learn how new and different solutions can be utilized to ensure success and move the organization forward.

Behavioural Scales

Level 1

  • Answers questions as an expert when asked.
  • Shares with people about current understanding of technical issues. 

Level 2

  • Offers one’s knowledge to others when one sees an opportunity to add value, even if not asked.
  • Tries to answer deeper issues, spends time helping others resolve technical problems. 

Level 3

  • Shows curiosity or interest about new approaches, tools, methods and/or technologies in own field of expertise on the job.
  • Seeks out new approaches, tools, methods, techniques and/or technologies in own field of expertise by reading, talking to others, attending industry seminars/conferences, courses and/or by experimentation on the job. 

Level 4

  • Demonstrates in-depth knowledge of one’s area of expertise.
  • Is able to speak knowledgeably and answer questions about relevant issues and considerations. Is perceived and sought out by others as an expert.
  • Advises others in content area. 

Level 5

  • Maintains an in-depth understanding of key organizational issues and implications.
  • Demonstrates an in-depth understanding of potential solutions in areas of expertise that could impact the organization.
  • Sees applicability of current or emerging approaches, tools, methods and/or technologies to the future needs of the organization. 

Level 6

  • Advocates use of the most effective application of knowledge within the organization.
  • Works to get new approaches accepted.