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Flexibility

General Competency

Definition

Flexibility is the ability and willingness to adapt to and work effectively within a variety of diverse situations, and with diverse individuals or groups. Flexibility entails understanding and appreciating different and opposing perspectives on an issue, adapting one’s approach as situations change and accepting changes within one’s own job or organization.

Behavioural Scales

Level 1

  • Demonstrates willingness to change ideas or perceptions based on new information or contrary evidence.
  • Listens to other people’s points of view.

Level 2

  • Accepts that other people’s points of view are reasonable or valid.
  • Acknowledges that people are entitled to their opinions, and accepts that they are different.
  • Steps into co-workers’ tasks when needed or required. 

Level 3

  • Works creatively within standard procedures to fit a specific situation.
  • Understands policies and can work within them to meet branch, work group, team or individual goals. 

Level 4

  • Changes one’s approach as required to achieve intended outcomes.
  • Prioritizes actions effectively in order to respond to numerous, diverse challenges and demands. 

Level 5

  • Changes the overall plan and implements new practices for a specific area when original approach and assumptions are no longer valid.
  • Makes small or temporary organizational changes to meet the needs of a specific situation.

Level 6

  • Able to shift strategic focus and activities of the organization quickly in response to changing priorities.