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Integrity

General Competency

Definition

Integrity refers to actions that are consistent with what one says are important. People with integrity “walk the talk” by communicating intentions, ideas and feelings openly and directly, and welcoming openness and honesty even in difficult negotiations.

Behavioural Scales

Level 1

  • Recognizes when a situation conflicts with one’s own values or the values of the organization.
  • Consistently thinks about what the right thing to do is (acts with integrity).
  • Is consistent in keeping commitments and following rules that are consistent with values. 

Level 2

  • Expresses what one is thinking even when it is not required or when it would be easy to refrain from being open about the situation.
  • Operates consistently with value base, for example, takes pride in being trustworthy. 

Level 3

  • Acts on values when it is not easy to do so; speaks out when difficult to do so.
  • Publicly admits having made a mistake.
  • Maintains integrity regardless of pressures from others or other stressors. 

Level 4

  • Takes a stand on issues based on values or beliefs of what is good for the organization, even if it is not readily accepted or appreciated.
  • Articulates clearly to higher authorities disagreeable behaviours, based on value base, in spite of the potential for negative consequences. 

Level 5

  • Holds others to a high level of integrity.
  • Challenges powerful others to act on espoused values.
  • Supports others who take a stand regarding contrary behaviours.
  • Promotes and enforces organizational policies, values and ethical practice. 

Level 6

  • Promotes a culture where integrity thrives and others feel safe to report behaviours contrary to the values of the organization.
  • In the face of significant personal or professional cost, stands firm on a decisions that are consistent with personal values and those of the organization.