General Competency
Definition
Problem Solving/Judgement is the ability to analyze problems systematically, organize information, identify key factors, identify underlying causes and generate solutions.
Problem Solving/Judgement
Behavioural Scales
Level 1
- Identifies obvious task related problems.
- Breaks problems into simple components, in order to identify required lists of tasks or activities.
- Follows multi-step instructions or directions.
- Considers relevant information that applies to the current problem.
Level 2
- Sees single causal link between components of a problem/situation.
- Takes into account the implications of selecting different options.
- Ensures problem is considered in an objective manner.
Level 3
- Analyzes pro-and-cons and establishes basic priorities or relationships.
- Recognizes cause and effect relationships.
- Breaks down complex situations into manageable parts in a systematic way.
- Assesses rick before taking action.
Level 4
- Recognizes several likely causes of events or multiple consequences and undertakes activities accordingly.
- Acquires new information and applies knowledge to analyze issues and resolve problems.
- Interprets information accurately in order to make a decision or recommendation.
- Distinguishes between information that is relevant to the issue – disregards irrelevant information.
Level 5
- Identifies a number of solutions and weighs the value of each to improve results.
- Uses several analytical techniques to break apart complex situations or problems to reach a solution.
- Assesses problems systematically and includes long-term trends or risk.
Level 6
- Coordinates with stakeholders; one’s own network, subject-matter experts and/or additional senior staff to interpret and solve organizational issues, and long-term problems.
- Creates models or frameworks that enables the understanding of powerful ideas and concepts about the business.
- Analyzes outcomes in order to make decisions, set priorities or choose goals on the basis of calculated inputs and outputs.