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Results Focus

General Competency

Definition

Results Focus is a concern for surpassing a standard of excellence. The standard may be one’s own past performance (striving for improvement); an objective measure (achievement orientation); challenging goals that one has set; or even improving or surpassing what has already been done (continuous improvement). Thus, a unique accomplishment also indicates a Results Orientation.

Behavioural Scales

Level 1

  • Tries to do the job well or right.
  • May express frustration at waste or inefficiency, but does not initiate specific improvements.
  • Expresses a desire to do better. 

Level 2

  • Uses own specific methods of measuring outcomes against a standard of excellence.
  • May focus on new or more precise ways of meeting goals set by management.
  • Achieves individual performance targets.
  • Keeps others informed of progress or barriers to achieving objectives. 

Level 3

  • Makes specific changes in the system or in own work methods to improve performance (e.g., does something better, faster, at lower cost, more efficiently; improves quality, customer satisfaction, morale), without setting any specific goal.
  • Identifies resources that are needed to achieve team goals.
  • Keeps track of measures and outcomes against a standard that is not imposed by others. 

Level 4

  • Sets team goals and focuses work to meet goals that are a definite stretch, but not unrealistic or impossible.
  • Delivers to specific goals and improves performance.
  • Refers to specific measures of baseline performance compared with better performance at a later point in time. 

Level 5

  • Makes decisions, sets priorities or chooses goals on the basis of calculated inputs and outputs: makes explicit considerations of return-on-investment or cost-benefit analysis.
  • Analyzes for relevant organizational outcomes.
  • Sets out to achieve a unique standard. The standard may be operational, process or people related.

Level 6

  • Commits significant resources and/or time (in the face of uncertainty) to increase benefits, (i.e., improve performance; reach a challenging goal, implements innovative solutions, etc.).
  • Develops a view and establishes a course of action to accomplish long-term objectives related to enhancing effectiveness.
  • Promotes a mindset of focusing on excellence and achievement of results.