EFAP provides short-term, solution-focused counselling to individuals who choose to access the service. During the counselling process, the counsellor will assess individuals’ concerns, and help facilitate a process designed to help work towards problem resolution. Most problems can be addressed within a handful of sessions with a counsellor. There is a maximum of six sessions per issue for each employee and each of their dependants. There is no limit on the number of issues a person can have during the year. The key here is to remember that EFAP provides short-term counselling; if a problem requires a longer-term or more specialized approach than EFAP was designed to deliver, the counsellor will help provide the program participant with a referral to an appropriate resource within the community.