Once you select your counsellor, you are able to view the counsellor's availability and book a free inital 15-minute consultation at a day and time convenient to you. This can help you decide if they are a good fit to move forward.

The counsellor will work to establish a comfortable environment so that the individual will feel less anxious about their particular problem. Through active listening and questioning, the counsellor will work to understand a person’s concerns, explore their hopes and expectations of the counselling process, and help facilitate a process that will allow the person to identify and ultimately resolve these concerns.

As the counselling proceeds, the counsellor will work as a sort of ‘coach’ to help maintain the focus of each session as work continues on the goals that had been identified at the outset of the counselling relationship. The majority of problems can be addressed within a handful of sessions with an EAP counsellor, and the counsellor will provide feedback and help with a strategy as the person continues to work towards problem resolution.

Employees and their dependents can access 5 hour a year of personal councelling and 5 hours a year for relationship counselling. If you utilize your yearly amounts, you can continue seeing the same counsellor by paying out of pocket or submitting through insurnace benefits.