This course provides practical information and skills to resolve conflict caused by differences in goals, employee performance, and work habits. In this course participants will define the causes of conflict; understand conflict management concepts and styles; assess their current strengths and areas for improvement in resolving conflicts; use specific communication skills to clarify and understand issues, interests and concerns; apply the conflict resolution process to everyday work situations; and set goals for building competency in the use of conflict resolution skills and methods.

This is the second of seven electives in the Leadership Certificate Program. This is an Aurora College course. Course registration, information on course content and invoicing inquiries are to be directed to Jessica Cox at 872-7507 or email: jcox@auroracollege.nt.ca.