GreenShield’s EAP counselors are highly skilled and qualified professionals. They all have a minimum of a master’s degree in the counselling discipline (i.e., Social Work, Counselling, Psychology, etc.), and they have several years of experience in a variety of counselling settings, which means they are equipped to deal with a diverse group of people and a wide range of problems.

Once you select your counsellor, you are able to view the counsellor's availability and book a free inital 15-minute consultation at a day and time convenient to you. This can help you decide if they are a good fit to move forward.

Depending on the counsellor you choose, you may be able to get your initial consultation with them within 24 hours. You will be able to view the counsellor's calendar schedule availability and should be able to get an appointment within 3-5 depending on the circumstances and client needs. 

Although most prefer to access and book their appointments online. The EAP hotline is staffed by GreenShield+ professional client support specialists and counsellors 24 hours per day, 365 days per year. The hotline numbers is: 1-833-707-4747; select service in English or French, and follow the prompts for immediate support. 

No. In fact, a family member must access the service on their own behalf since appointment requests from a third party are not accepted. EAP is a voluntary service that is available for those that choose to use it.

The only type of information that is provided to the GNWT by GreenShield+ is a summary of the numerical and statistical information associated with program participants. This information is ‘numbers only’, and will in no way identify any individual who has used the service.

GreenShield+ realizes the importance of confidentiality to those who use EAP; confidentiality is respected and maintained by each and every individual within the GreenShield organization.

GreenShield has rigorous policies and procedures to safeguard the privacy and security of personal information held by GreenShield. The Privacy Policy can be found on the GreenShield website.  

What are the available supports?

Get personalized and convenient support for healthier living with our Employee Assistance Program (EAP) from GreenShield Health.

Mental Health Services
Confidential in-person or virtual counselling and mental health support for you and your family from wherever you are. We match you with a qualified therapist, whenever you need to talk.

Counselling

Your EAP is a confidential and voluntary support service that can help you take the first step toward change. The Employee Assistance Program (EAP) from GreenShield Health is here to help you and your dependents with comprehensive and personalized support from a diverse network of care providers. Their extensive services include mental health support for individuals, couples and children, a holistic Well-being platform, an easy-to-use, needs-based Care Navigation tool, and much more.