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Employee & Family Assistance Program (EFAP)

Employee & Family Assistance Program (EFAP) is a confidential, voluntary counselling and referral service available to GNWT employees and their dependants.  The program is designed to help with personal or work-related issues before they become more serious. Click here for a list of frequently asked questions (FAQs) about your EFAP.

Employee & Family Assistance Program Brochure

To take advantage of support in person, by telephone or through online resources, contact your EFAP 24 hours a day, seven days a week:


1 800 387-4765 (toll-free)
1 877 338-0275 (TTY Service)

1 800 361-5676 (toll-free)
1-877-338-0275 (Service ATS)


Employee and Family Assistance Program Video Orientations

EFAP 101 for Employees is in a .wmv video file format and the First Chat video is an MP4 video file format that may require you to download a current video player. At the bottom of this page there are links to freely available players that will be able to play this format.

Please click one of the links below to begin downloading your EFAP orientation.

EFAP 101 for Employees

First Chat simulation


MP4 Video Players

Windows Media Player

DivX Plus


GNWT users should contact their appropriate Desktop Support to resolve any issues playing the video.

External users may find support for their media players on the links below if using one of the listed players above.

Windows Media Player Support

DivX Plus Support