Employee Assistance Program
Whether you're looking for counselling, support with your mental health, or guidance through a personal or work-related challenge, the GNWT's Employee Assistance Program (EAP), provided by GreenShield Health, offers confidential support to employees and eligible dependents.
Eligible dependents are defined in the applicable Collective Agreement or Handbook.
For immediate and confidential assistance, call 1-833-707-4747.
You can also access EAP services through GreenShield+, available online or through the mobile app.
Contents
- How to Access GreenShield+
- Available Supports
- Counselling
- Support for Indigenous Peoples
- Mental Health Supports
- Total Health and Life Services
- Manager and Organizational Support
- Costs and Coverage
How to Access GreenShield+
Register on Greenshield+:
- Go to GreenShield+: https://app.greenshieldplus.ca/
- Select Sign up
- Select Through an employer or organization, then select Continue.
- Accept the Terms and Conditions and then select Continue.
- Select Through an Employer or Organization
- Select I have an Organization Code
- Enter the email address that you want to use for your account and select Continue.
- Enter the verification code that you received at the email you provided and select Continue.
- When prompted, enter the organization code: GNWT
- Follow the instructions to complete registration.
Step-by-step visual instructions for creating your account using an organization code can be found below:
Create your account with an Organization Code
Step-by-step instructions for creating your account as a dependent are linked below:
Create your account as a dependent – GreenShield+ Help Centre
For technical assistance with your account or help with registration, contact GreenShield Health @ support@greenshield.ca, or call 1-833-707-4747. Support is available Monday to Sunday, 8 a.m. to 11 p.m. EST. You can also visit GreenShield Health’s Help Centre online at any time.
GNWT - EAP GreenShield+ Brochure
Available Supports
GreenShield Health provides employees and eligible dependents with confidential resources for mental health, wellness, and a range of personal and work-related needs.
EAP service allowances apply each benefit year, from June 1 to May 31, and reset annually on June 1.
Counselling
Confidential counselling is available by phone, virtually and, where available, in person. If you would like to continue counselling beyond the hours available through the EAP, you may be able to continue with the same counsellor using other health benefits or funding sources or by paying privately.
Click here for more information about selecting a counsellor
Individual Counselling
Access to one-to-one counselling with a therapist who meets your needs and preferences. Free 15-minute consultations are available and do not count toward your counselling hours. Employees and eligible dependents have access to up to five hours of individual counselling each year.
Couples Counselling
Couples can access up to five hours of counselling per year with a therapistr who specializes in relationships.
Click here for more information about couples counselling
Support for Indigenous Peoples
Through GreensShield Health’s partnership with Noojimo Health, Indigenous employees and their eligible dependents have access to culturally safe virtual mental health services provided by Indigenous mental health professionals. Noojimo provides individual, family and group mental health support. Their Indigenous counsellors bring experience in community health, traditional teachings and clinical practice.
There is no cost to access Noojimo services, and services do not count against your EAP counselling hours.
To access Noojimo, sign in to GreenShield+, and select the Indigenous Mental Health tile.
For more information: Noojimo Health Information Brochure
Mental Health Supports
Self-Guided Digital Cognitive Behavioural Therapy (CBT)
GreenShield Health's Digital CBT is an online program for people experiencing mild to moderate anxiety and depression. Interactive learning modules and tools help participants develop coping strategies, understand their experiences and work toward their individual wellness goals. Because the program is self-guided and available online, it can be accessed when and where it is convenient.
Children's Mental Health Support
Created for children ages 4-17, this service uses game-based activities to help children develop age-appropriate coping and emotional regulation skills based on Cognitive Behavioural Therapy (CBT) principles. Offered in partnership with Mightier, it combines digital gaming with off-screen activities to help children practice and reinforce what they are learning.
Substance Use Management
The Substance Use Management program provides evidence-based support for employees and eligible dependents who want to make changes to their relationship with substances. Support can be tailored to individual goals, including harm reduction or abstinence. The program is available digitally, making it easier to access support around work, family and other responsibilities. When additional support would be helpful, assessments and referrals are available to connect individuals with appropriate resources and care.
Total Health and Life Services
EAP support extends beyond counselling. Employees and eligible dependents can access professional support for a range of health and life needs, including:
- Legal and financial support: Unlimited
- Life transitions, health coaching and career counselling: up to 5 hours for each
- Personalized nutrition: up to 4 hours
For more information about GreenShield Health’s Total Health and Life Services, click HERE.
Well-being
GreenShield+ includes self-guided tools and resources to support everyday health and well-being. Employees and eligible dependents can access health and well-being questionnaires, personalized activities, challenges, mini-courses, online articles and other educational resources. The platform also includes tools for tracking health habits and progress toward individual wellness goals.
Care Navigation
Care Navigation helps employees and eligible dependents find the support that best meets their needs. After answering a few questions, GreenShield+ provides personalized recommendations from the services and resources available to you, making it easier to understand your options and find the right place to start.
Pharmacy Services
GreenShield Pharmacy provides employees with access to virtual pharmacy services through GreenShield+, including prescription management, refills, medication delivery, and consultations with pharmacists by phone or secure video. Prescription costs and any applicable charges depend on your coverage and the services used.
Manager and Organizational Support
Managers and Human Resources professionals can access confidential consultation and guidance when responding to complex employee or workplace situations. The GNWT’s EAP agreement also includes assisted and mandated referral services, substance use assessments, and critical incident support following traumatic or significant workplace events. Additional organizational services are available on a fee-for-service basis and may require prior approval.
EAP Costs and Coverage
There is no cost to you or your eligible dependents to access services included in the GNWT's EAP.
GreenShield+ provides access to some services that are separate from the GNWT's EAP. These services may have additional fees.