As part of its commitment to employee health and well-being, the GNWT partners with GreenShield Health to provide the Employee Assistance Program (EAP).
Through the EAP, GNWT employees and their eligible dependents can access confidential counselling and resources to support mental health, wellness, and a range of personal and work-related needs. Services included in the EAP are available at no cost,
Eligible dependents are defined in the applicable Collective Agreement or Handbook.
Yes. GreenShield Health has privacy and security safeguards in place to protect your personal and health information. The GNWT does not receive information that identifies individual EAP users.
For more information, see GreenShield’s Privacy Policy.
GreenShield Health provides the GNWT with general information about how EAP services are being used. This information helps the GNWT understand employee needs and ensure the EAP continues to provide relevant services. The information does not identify individual users in any way.
Through the EAP, employees and eligible dependents can access a wide range of mental health, wellness, and personal and work-related resources. Available services include individual and couples counselling, culturally safe virtual counselling with Indigenous counsellors through Noojimo Health, and children’s mental health support.
Employees and eligible dependents can also access substance use supports, self-guided digital mental health tools, and professional guidance related to health and nutrition, legal and financial matters, career development, and life transitions.
Managers, supervisors, and Human Resources professionals can access confidential consultation and guidance for complex employee and workplace situations. Additional organizational services are available to support workplace mental health and well-being. Some organizational services are offered on a fee-for-service basis and may require prior approval.
Learn more about available services through GreenShield Health.
You can access counselling through GreenShield+ or by calling GreenShield Health at 1-833-707-4747.
Through GreenShield+, you can choose your counsellor based on the preferences that matter to you, including by language, cultural or lived identity, gender, spiritual or religious affiliation, areas of specialization, therapeutic approach, location and availability. Counsellor profiles include information about qualifications and approaches to care to help you decide who may be a good fit.
Free 15-minute consultations are available, giving you an opportunity to meet a counsellor to decide whether they are a good fit for you.
Virtual counselling appointments are generally available within 24 to 72 hours. Through GreenShield+ you can search for counsellors and available appointment times. Availability may vary.
There is no cost to GNWT employees or their eligible dependents to access services included in the EAP. The program is funded by the GNWT as part of its commitment to employee health and well-being.
If you choose to access services beyond what is included in the EAP, you may incur additional costs. Depending on your eligibility, some services may be covered through the Public Service Health Care Plan (PSHCP) or other benefit programs or funding sources. You may also choose to pay privately.
Eligible PSHCP members can visit the PSHCP Members Site for information about available coverage.
Yes. The EAP is available to employees and their eligible dependents, as defined in the applicable Collective Agreement or Handbook.
Eligible dependents can access EAP services confidentially through GreenShield+. Dependents aged 15 and older can create their own GreenShield+ account. For children under age 15, services may be accessed through a parent or legal guardian’s account, depending on the service and provider.
For more information:
For questions about eligibility or accessing services for a child or youth, contact GreenShield Customer Support at 1-888-525-7587.
Employees and eligible dependents have access to up to five hours of individual counselling each year through the EAP. An additional five hours of couples counselling is also available each year.
If you would like counselling beyond the hours available through the EAP, GreenShield can help you explore options for continuing care, including using other benefits or funding sources, where eligible, or paying privately.
If you would like counselling beyond the hours available through the EAP, additional psychological services may be covered through the Public Service Health Care Plan (PSHCP) or other benefit program or funding sources, depending on your eligibility. GreenShield can also help you explore options for continuing with your counsellor beyond your EAP-funded hours.
Coverage and eligibility requirements may apply.
