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Standby, Callback & Electronic Callback

Definitions

Standby

Standby (worked or unworked):  When a portion of the day continues into another day the employee will be paid whatever gives them the greater benefit.  For example, a standby shift from 10pm Sunday night to 4am Monday morning would entitle them to SBU.

SBW – pays at 1.0 times the regular rate

SBU- pays at 1.5 times the regular rate

Entering Standby

Call-Back

An employee is entitled to call-back when recalled to a place of work (or electronic call-back when required to work by responding via phone, etc).  This is not tied to whether or not they are on standby.

While on Standby, employees are entitled to either 4 hours of call-back at the straight time rate, OR actual hours worked at the appropriate overtime rate for the first call out in an 8 hour period.

While on Standby, second or subsequent call-backs in the 8 hour period are paid for actual time worked according to the applicable overtime rate.

CB1 – pays at 1.0 times the regular rate

CB2 – pays at 1.5 times the regular rate

CB3 - pays at 2.0 times the regular rate

Standby and Callback timesheet example

Electronic Call-Back

An employee is entitled to pay providing they are required to work during off duty hours (they would not be entitled to responding to wrong numbers, incorrect department, etc).

Time worked over 60 minutes enters a new 60-minute period.  If an employee worked 70 minutes, they would receive 60 minutes at the overtime rate (greater benefit than a one hour minimum), and then get the one hour minimum for the remaining 10 minutes.

For the second or subsequent call out in a 60 minute period, time worked over 60 minutes enters a new 60-minute period.  If an employee claimed the one hour minimum in the first call-back, they would be entitled to the time worked at the applicable overtime rate for the remaining minutes in the period.   For the remaining minutes of this call-back, they would again be eligible to claim the greater benefit of the one hour minimum or actual hours worked at the applicable overtime rate.

ECB- pays at 1.0 times the regular rate

ECB1- pays at 1.5 times the regular rate

ECB2- pays at 2.0 times the regular rate

Entering Electronic Call Back Time

The 2009 – 2012 Collective Agreement and Excluded Employee Handbooks have new provisions for reporting for work electronically during off duty hours. This is work performed by phone, email or other electronic means without having to physically attend at the workplace.

For information on how to interpret and enter the new electronic call back provisions, we have posted a guide with examples and explanations.

Calculating and Reporting Electronic Call Back with example below:

CALCULATING AND REPORTING ELECTRONIC CALL BACK

The chart below is to assist you in reporting your electronic callback worked.

ELECTRONIC CALL BACK HOURLY CONVERSION CHART

The chart below is to assist you in calculating your Electronic Call Back as banked hours. The code used for this is ECBE - Electronic Call Back Earned.

BANKING ELECTRONIC CALL BACK CONVERSION CHART

If employees have any questions, please talk to your manager or supervisor or contact:

 

Helpdesk
By Phone: Inuvik -678-6625; Toll Free - 1-866-475-8162
By Email: HRHelpdesk@gov.nt.ca