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ScheduleSoft

ScheduleSoft FAQ

Why is the employee's name in brown with an *?

This happens when an employee has an inactive date set in the future. It alerts the Scheduler that this employee will become inactive in the future (represented by black shift cells from that point on in the schedule).

Why is the employee's name red?

This means that the employee needs to be generated; this happens for a number of reasons, such as when they are first entered, or when they are added to a new bid line.

I generated an employee and they now have incorrect shifts scheduled?

 When someone is hired, even if they do not have a line (casual, relief, etc), you must still generate them in order to make them available for scheduling. For these employees, go to Employee Maintenance > Assignments Tab > Scheduling Options . Use all preferences should be checked when the employee has a line; None should be checked when they do not.

Why can't I print from ScheduleSoft?

Printers for YKHSSA/STHA/FSHSSA ScheduleSoft users are set-up through your IT Department.  This would not be completed by HR Systems.

Why are shifts missing in the One-Demand screen?

The issue may be that a scheduler has manually manipulated the Shift and Posts filter on the One-Demand Configuration screen (second tab). Once all shifts are selected, they should appear for the scheduler to staff as required.

I have added an employee that does not have a scheduled line. What do I need to do in to start giving them shifts?

In order to make employees available, you will need to 'generate' them. As they do not have a line, this will not populate a schedule, but will instead make them available for shifts.

How can I cancel an approved Leave Request in the Kiosk?

Employees can select the 'Clear' leave option in the Vacation/Leave Planning or Daily Leave Page. Select the previously approved day.  The Scheduler can then approve the cancellation in Administrative Services, which will remove the leave on the Main View.

I have made changes to the lines my employees are in; how should I go about generating the schedule to reflect the changes?

On the Main View, go to Scheduling > Shifts > Generate Selected

Ensure the appropriate Department is selected. Select ‘Selected Dates’ and pick the period (should never be past the end of the current fiscal year). Select only the employees that require changes by double clicking them or left-clicking, then selecting the ‘add’ button.

On the right hand side, make sure ‘As appeared on main view’ and ‘Maximize people preferences’ is selected. Then select ‘OK’ to generate for the selected employees for the defined period.

When I try to generate a schedule, I get a 'General Error'.

On the Main View, go to Maintenance>Options . Go to the Performance tab. Ensure "Execute Schedule Generation on Client Side" is checked ON. Select OK to close the dialog. This should resolve the problem immediately without restart or refresh.

I've added a new employee but they can't sign-in to the Kiosk?

When you add a new employee, HRIS needs to set up their Kiosk access. Send in the request, including the employee's name, unit, and Employee ID (if available) to us at hrhelpdesk@gov.nt.ca .