Action:

1. If an employee has a concern about their pay, you should start by looking into the following:
   1. Did the employee properly enter their time in Self Service?
      Reminder: when entering a partial day of leave you must enter regular hours for the hours worked. (ie. 4 hours annual leave, 3.5 regular hours).
   2. Did you approve the employee’s time for the pay period prior to the cut-off date?
2. If the answer is “Yes” to these questions, the employee should contact the HR Helpdesk.

References & Authorities:

HR Helpdesk:
Tel: (867) 678-6625 (Inuvik)
Toll Free: 1-(866) 475-8162
E-mail: HRHelpdesk@gov.nt.ca

The HR Helpdesk is open Monday to Friday from
8:30 a.m. to 5:00 p.m.

If you reach voicemail, please leave a message and
you will receive acknowledgement of your question
as quickly as possible.