Action:

1. If you cannot see one of your employees on Self Service, consider the following questions:
   1. Has the employee previously appeared on your list of employees?
   2. Under “View By”, is it only set for “Current Week”?
   3. Does the employee have time entered that requires approval?

    

2. If the answer is “Yes” to any of these questions, consider the following solutions:
   1. Change the “View By” settings, to view “All Time After” or “All Time Before.”
   2. Try to find the employee name by entering their ID number, instead of by group.
   3. Confirm that the employee has entered time for approval.
   4. Go to Manager Self-Service - Time Management: Report Time - Timesheet, then enter the employee ID or group ID and select 'get employees'. If you have access to review and/or approve the timesheet, they will appear.

    

3. If an employee still cannot be found on your approval ladder, you should contact the HR Helpdesk or your Client Service Representative.